Privacy Policy

Terms of Service
Hotel van Bebber

 

Scope


1. These terms and conditions apply to contracts for the rental of rooms for the accommodation of guests as well as for all other related services and deliveries by the hotel.

 

Conclusion of contract, partner, liability


1. The contract is concluded when the hotel accepts the customer’s application. The hotel is free to confirm the room booking in writing.
2. The contracting parties are the hotel and the customer. If a third party has ordered for the customer, he and the customer are jointly and severally liable to the hotel for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
3. The guest does not acquire the right to be provided specific rooms. If agreed rooms are not available, the hotelier is obliged to try to find an equivalent replacement in the house or in other properties.
4. The hotel is liable for its obligations under the contract. This liability is limited to deficiencies in performance, which, except in the typical service area, can be traced back to intent or gross negligence on the part of the hotel.

 

Room provision and return

 

1. The guest does not acquire the right to be provided specific rooms unless the hotel has confirmed the availability of a specific room in writing.
2. Booked rooms are available to the guest from 2:00 p.m., the guest is not entitled to earlier availability. Unless a later arrival time has been expressly agreed, the hotelier reserves the right to otherwise pass reserved rooms after 6:00 p.m., unless the guest has notified the hotel of the later arrival.
3. On the day of departure, the rooms must be made available to the hotel by 11:00 am at the latest.

Services, prices, payment
1. The hotel is obliged to provide the services ordered by the guest and promised by the hotel.
2. The guest is obliged to pay the hotel’s prices agreed for this service.
3. The agreed prices include the respective statutory value-added tax. Changes to the proportional VAT rate are borne by the client regardless of the time at which the contract was concluded.
4. If the period between the conclusion of the contract and the provision of the service exceeds 120 days, the hotel reserves the right to make price changes without prior notice.
5. Individual guest bills are to be paid immediately upon departure without any further deductions in cash or by credit card. The following credit cards are accepted: American Express, Diners Club, Mastercard, and Visa Card.
6. The hotel is entitled to demand reasonable advance payment at any time. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
7. Vouchers from the house are only accepted if the original is presented at the hotel. Unpaid vouchers will not be redeemed. The value of the vouchers always corresponds to the value on the date of issue, price deviations when redeemed due to price increases/changes to the arrangement cannot be ruled out.
8. Vouchers from tour operators will only be accepted if there is a credit agreement with the company concerned or if appropriate advance payments have been made. A reimbursement by voucher-entitled and unused services to the guest is not possible.
9. Claims and rights from agreements made with the hotel may only be transferred to third parties with the consent of the hotelier.

 

Resignation of the hotel


1. If the advance payment is not made even after a reasonable grace period set by the hotel with a threat of rejection, the hotel is entitled to withdraw from the contract.
2. Furthermore, the hotel is entitled to withdraw from the contract for an objectively justified reason, for example, if
o Force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract
o the leased rooms, areas, or rooms are sublet or sublet by the organizer or guest without the prior written consent of the hotel.
3. The hotel must inform the guest immediately of the exercise of the right of withdrawal.
4. The guest has no right to compensation against the hotel, except in the case of willful or grossly negligent behavior on the part of the hotel.

 

Resignation of the individual guest

 

1. In the event that the contractual services are not used, the guest is obliged to pay 80 percent of the agreed or customary price within 14 days of the start of the journey, regardless of the reason for the hindrance.
2. The hotelier is required, in good faith, to re-allocate unused rooms if possible in order to avoid failures.
3. Until the room is otherwise allocated, the guest has to pay the agreed price for the duration of the contract.

Loss of or damage to items brought along
1. The hotel is liable to the guest for items brought in according to the statutory provisions, i.e. up to one hundred times the room price, but up to a maximum of € 3,000. Liability for valuables (jewelry, cash …) is limited to € 750. Money and valuables that are kept in the hotel safe are insured up to a value of € 25,000. Personal items brought along are at the guest’s risk in the hotel. The hotel assumes no liability for loss, destruction, or damage, except in the case of gross negligence or intent on the part of the hotel.
2. Items brought along must meet the fire protection requirements. The hotel is entitled to request official proof of this.
3. Objects brought along must be removed immediately upon departure. If the guest fails to do so, the hotel may remove and store the items at the guest’s expense. If the items remain in the hotel, the hotel can charge a contribution for the duration of their stay. In this case, the right to provide evidence of lower damage, and the hotel of higher damage.
4. The hotel is also not liable for damage caused by parking vehicles in the hotel’s car park, even if the use of the car park is expressly indicated or a fee is requested. This does not apply if the hotel or its vicarious agents are responsible for gross negligence or intent.

 

Liability


1. The guest is liable for all damage to the building or inventory caused by other third parties in his area or himself.
2. The hotel can require the guest to provide appropriate securities (insurance, deposits, guarantees).
3. Wake-up calls: The hotel will endeavor to carry out wake-up calls with the greatest care. Claims for damages due to omission are excluded.
4. Mail and merchandise deliveries: Messages, mail, and merchandise deliveries intended for the attention of guests are handled with care. The hotel will store, deliver and, if requested, forward them. However, liability for loss, delay, or damage is excluded.
5. Lost property: Items left by the guest will only be forwarded on request, at the risk and expense of the guest. The hotel undertakes to keep them for 6 months. After this point in time, the items will be handed over to the local lost property office, provided they have an apparent value.

 

Final Provisions

 

1. Changes or additions to the contract, the acceptance of applications or these terms and conditions for events should be made in writing. Unilateral changes or additions by the organizer are ineffective.
2. The place of fulfillment and payment is the seat of the hotel.
3. Exclusive place of jurisdiction – also for check and bill of exchange disputes in commercial transactions is the seat of the hotel. If a contractual partner fulfills the requirements of Section 38 (1) ZPO and does not have a general place of jurisdiction in Germany, the place of jurisdiction is the hotel’s registered office.
1.
2. German law applies.
3. Should individual provisions of these general terms and conditions for individual guests be ineffective or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.

Mandatory information according to Regulation (EU) No. 524/2013 of the European Parliament and Council:
Link to the homepage of the agency for the online settlement of consumer disputes of the European Commission: http://ec.europa.eu/consumers/odr. If you have any initial questions about a possible dispute settlement, please contact us at info@hotelvanbebber.de.
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